TERMS & CONDITIONS

These terms apply to all mobile caravan and RV pressure leak testing and repair work carried out by Platinum Van Scan WA in Perth and Western Australia.

 

1. Services

Platinum Van Scan WA provides mobile pressure leak testing for caravans and recreational vehicles only. We do not test or service cars, trucks, boats, buildings or any other structure.

 

Testing is performed with a pressurized system to identify air and water entry points. We do not perform internal moisture readings or moisture mapping.

 

2. Bookings & Cancellations

All bookings are confirmed by phone or email before the appointment. Please give at least 48 hours notice to cancel or reschedule. If cancelled within 24hours a 50% fee will apply, if cancelling less than 12 hours 100% fee 

 

A 100% fee may apply where our technician attends a booked address and the van is unavailable, inaccessible, or the customer is not present.

 

3. Site Access & Safety

The customer must provide safe, level and legal access to the caravan or RV, along with clear space around the van for the technician to work, a minimum work around of more than 500mm around the caravan.

 

The van must be unlocked and available at the agreed time. Windows, hatches and vents must be closed for the pressure test to be valid.

 

4. Reports & Findings

A written findings report is issued after each test. Reports describe the condition observed on the day of testing only and are not a warranty or guarantee of future condition.

 

A test identifies leaks detectable by pressurized testing at that point in time. Concealed damage that does not present as a pressure loss may not be detected.

 

5. Repairs

Minor resealing repairs to caravans and RVs are quoted separately and are not included in the inspection fee.

 

Repairs are carried out with quality sealants and workmanship. Where existing damage, prior repairs or structural issues affect the result, we will advise before proceeding.

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Minor Repair Workmanship: For on-site minor repairs (e.g., hatch/window resealing), our liability is strictly limited to the specific area repaired. We accept no liability for the failure of adjacent, untouched factory seals.

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Any major seal work that is required we will provide recommendations for a Caravan repair centre.

 

6. Payment

Payment is due on completion of the inspection unless other arrangements are agreed in writing. Prices shown include GST.

 

7. Liability

Our services are provided with due care and skill. To the extent permitted by law, our liability is limited to re-supplying the service or refunding the fee paid.

 

Nothing in these terms excludes rights you have under the Australian Consumer Law.

 

8. Privacy

Details you submit through our enquiry form are used only to contact you about your booking and service. We do not sell or share your information with third parties for marketing.

 

9. Insurance Coverage and Boundaries

· Insurance Maintained: The Business maintains valid Public Liability Insurance (up to $20,000,000) and Professional Indemnity Insurance to cover active, on-site operations and diagnostic reporting.

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· Scope of Coverage: Our insurance policies strictly apply to direct, physical property damage or proven negligence caused solely by our technician during active, on-site testing or minor repair operations.

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· Insurance Exclusions: Our insurance policies do not extend to, nor cover, any environmental leaks, weather-related water ingress, or transit-induced joint separation that occurs after the technician has completed the service and left the site.

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10. Absolute Limitation of Liability and Post-Service Waiver

· No Post-Test Liability: Platinum Van Scan WA assumes absolutely no liability for any leaks, water ingress, interior flooding, mold growth, or subsequent structural damage that occurs after our technician leaves the site. A passing report or a minor seal repair is never a permanent warranty of future water tightness. Agreeing to the T&Cs

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· Pre-Existing Conditions: The Business is completely exempt from liability regarding pre-existing water damage, hidden structural rot, frame degradation, or health-hazardous mold discovered during or after the service.

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· Accelerated Failure Risk: During water pressure testing, seals or gaskets that are already brittle, degraded, or failing may leak or blow out completely. The Client accepts this inherent risk of testing an aging vehicle, and our insurance will not cover seal failures caused by the diagnostic testing process itself.

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· Liability Cap: To the maximum extent permitted under Australian Consumer Law (ACL), our total liability for any provable claim, error in a report, or property damage is strictly capped at either a refund of the service fee paid by the Client or the specific payout limit defined by our insurance provider.

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· Third-Party Reliance: Inspection and pre-purchase reports are compiled solely for the booking Client. We owe no duty of care and accept no liability to third parties (such as future prospective buyers of the caravan) who rely on our data.

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• Cancellations fees reflect losses due to block out of dates and times and unrecoverable travel and preparation time, in line with the Australian Consumer Law. Need to reschedule? More than 24 hours notice wont incur any fees.

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ABN 98 806 476 231 • Last updated August 2026

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