PRIVACY POLICY

A legal disclaimer

PRIVACY POLICY – PLATINUM VAN SCAN WA

​

At Platinum Van Scan WA, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). [6, 7, 8, 9]

​

1. Information We Collect

To deliver our mobile caravan leak testing and minor repair services, we may collect the following personal and vehicle information:

· Contact Details: Your name, phone number, email address, and billing address.

· Service Location: The physical address, storage facility, or caravan park location where the mobile testing or repair takes place.

· Vehicle Details: Your caravan, motorhome, or camper trailer's make, model, year, registration number, and VIN/Chassis number.

· Diagnostic & Repair Data: Internal moisture logs, physical photographs of your vehicle (internal and external), seal condition assessments, and details of any minor repairs performed.

​

2. How We Collect Your Information​

We collect personal information directly from you when you:

· Fill out an enquiry, booking, or contact form on our website.

· Communicate with us via phone call, SMS text message, email, or social media.

· Provide details in person to our mobile technician during an on-site service visit. [10, 11, 12, 13]

​

3. How We Use Your Information

We use your information strictly to conduct our business operations, including:

· Scheduling, confirming, and delivering our mobile leak testing and minor repair services.

· Generating, issuing, and securely emailing your digital inspection and diagnostic reports.

· Processing mobile payments, generating MYOB invoices, and issuing receipts.

· Communicating with you regarding booking updates, administrative changes, or preventative maintenance reminders.

· Complying with our legal, financial, and Australian business tax obligations.

​

4. Information Sharing and Disclosure

We respect your data and never sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose your information to:

· Essential Software Providers: Trusted, secure cloud services necessary to run our day-to-day business (e.g., our invoicing software MYOB, encrypted email services, and automated SMS booking platforms).

· Authorized Third Parties: Dealerships, caravan repair workshops, or insurance companies only if you give us explicit verbal or written permission to forward your diagnostic reports to them. [14]

· Law Enforcement: Courts, government bodies, or law enforcement agencies if required or authorized under Australian law. [15, 16, 17]

​

5. Data Security and Retention

· Security: We take reasonable steps to protect your personal information from unauthorized access, loss, modification, or disclosure using password-protected cloud storage and encrypted device access. [18, 19]

· Retention: We retain digital copies of your caravan inspection reports, moisture maps, and repair histories for future diagnostic reference and business liability purposes.

​

6. Accessing and Correcting Your Data

You have the right to request access to the personal information we hold about you. If your contact details have changed, or if you spot an error in your caravan's details on a report, please contact us immediately so we can update our records.

​

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal frameworks. The latest version will always be accessible via our website footer link. [20, 21, 22]